Coach in Central Valley, NY Open now

Reviews about Coach

• ★ ☆ ☆ ☆ ☆

  October 07, 2019, by Minjeong Park
  Today I went Coach store at woodbury ( Feb.15.2016). I was about to purchase the men's wallet at 8:50pm and the store was supposed to close at 9pm. My sister was shopping at the other store which was located far from the coach store because we didn't have enough time until the mall's closing hour. Since my sister wanted to pay for me I tried to use her credit card but the staff asked me to get her to the store which makes sense. So I asked staff to wrap the stuff while I go to get her and she said yes. Then I ran to my sister in snowing weather all the way down to the other store and got her. Finally my sister and I arrived at coach store at 9:02pm but the staff made hand sign "it is over/ close" and didn't even come out to explain the policy of store or something. It was really rude and I felt being insulted by them. They should have warned me if I cannot get to store by 9pm I cannot purchase the stuff. Then I wouldn't try to come all the way down there. She said she will pack the stuff in gift box while I am going to get my sister and then just showed me rude hand sign without any explanation. I cannot believe Coach staffs have done to me. I understand asking me to get card holder to come and it was my fault but the things they have done to me after that, I cannot understand them at all. I thought Coach is high quality brand and they train their staff really well. But what I experienced today just changed my mind totally. I'm very disappointed by service of Coach staffs.